Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Alinto website and services. By accessing our website, requesting a proposal, or engaging our services, you agree to be bound by these Terms. If you do not agree, you should not use our website or services.

If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, and "you" and "client" refer to that organisation throughout.

2. Description of Services

Alinto provides healthcare technology software — including scheduling, EHR integration, telehealth, analytics, and related platform modules — for clinics, practices, and health systems worldwide.

The specific scope, fees, deliverables, and timelines of any engagement are governed by a separate written agreement (a Statement of Work or Master Services Agreement) between Alinto and the client. In the event of a conflict between these Terms and a signed agreement, the signed agreement controls with respect to that engagement.

3. HIPAA and Business Associate Agreements

Where Alinto creates, receives, maintains, or transmits Protected Health Information on behalf of a covered entity or business associate, a Business Associate Agreement (BAA) will be executed before any PHI is accessed.

Both parties agree to comply with applicable HIPAA obligations, including the Security Rule safeguards, breach notification requirements, and support for patients' rights. Alinto will not use or disclose PHI except as permitted by the BAA or as required by law.

4. Client Responsibilities

Clients are responsible for the accuracy and lawfulness of data they provide, for maintaining the security and confidentiality of their own credentials, and for ensuring their use of the platform complies with all applicable laws, regulations, and professional standards.

Clients must provide timely access to the systems, personnel, and information reasonably required for Alinto to deliver the agreed scope, and must promptly notify Alinto of any suspected unauthorised access, security incident, or change in regulatory status.

Clients are responsible for obtaining any consents required from patients or end users for the processing activities carried out under the engagement.

5. Acceptable Use

Clients and their authorised users agree not to misuse the website or platform — including not attempting to gain unauthorised access, not introducing malware or harmful code, not reverse-engineering or scraping the platform, and not using the services to violate any law or the rights of others.

Alinto may suspend access where it reasonably believes a breach is occurring, and will notify the client as soon as practicable.

6. Fees and Billing

Fees, billing cycles, and payment terms are set out in the applicable signed agreement. Unless otherwise stated, invoices are due within thirty (30) days of issue.

Late payments may accrue interest at the rate specified in the agreement or the maximum rate permitted by law, and may result in suspension of services after written notice.

7. Intellectual Property

Alinto retains all rights, title, and interest in its software, platform, methodologies, frameworks, and brand, including all improvements and derivative works. No license is granted to the client except as expressly set out in the signed agreement.

Client data remains the property of the client. Any custom work, configurations, or content developed specifically for a client under an engagement is governed by the intellectual property terms of that signed agreement.

8. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own, and to use it solely for the purpose of the engagement. Confidential information includes PHI, business plans, pricing, campaign data, and technical details.

These obligations survive termination of the engagement and do not apply to information that is already public, independently developed, or rightfully received from a third party without restriction.

9. Service Availability

Alinto strives to maintain high availability and will use commercially reasonable efforts to keep the platform operational. Any service-level commitments, uptime targets, and scheduled maintenance windows are set out in the applicable signed agreement.

We do not guarantee uninterrupted or error-free service. We are not liable for downtime or interruptions caused by factors outside our reasonable control, including internet connectivity, client-side infrastructure, third-party services, force majeure events, or scheduled maintenance communicated in advance.

10. Disclaimer of Warranties

Except as expressly set out in a signed agreement, the website and services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Alinto does not warrant that the services will be error-free or uninterrupted.

11. Indemnification

Each party agrees to indemnify and hold harmless the other from third-party claims arising from its own breach of these Terms, its negligence, or its violation of law — subject to the limitations set out in the signed agreement.

Client-provided content, data, or materials that infringe a third party's rights remain the client's responsibility. Alinto will promptly notify the client of any such claim and reasonably cooperate in its defence.

12. Limitation of Liability

To the maximum extent permitted by law, Alinto's aggregate liability arising out of or relating to these Terms or the services shall not exceed the fees paid by the client to Alinto in the twelve (12) months preceding the claim.

Neither party shall be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, even if advised of the possibility. These limits do not apply to liability for death or personal injury caused by negligence, fraud, or breaches of confidentiality or HIPAA obligations as required by law.

13. Termination

Either party may terminate an engagement in accordance with the notice period and terms set out in the signed agreement. Alinto may suspend or terminate immediately upon a material breach that is not cured within the cure period specified in the agreement.

Upon termination, Alinto will cooperate in the return or secure deletion of client data within the timeframe set out in the agreement, subject to any legal retention requirements. Fees for work performed up to the termination date remain payable.

14. Dispute Resolution

The parties agree to attempt in good faith to resolve any dispute arising out of these Terms or the services through direct discussion between senior representatives within thirty (30) days of written notice.

If the dispute is not resolved through discussion, it shall be referred to mediation administered under the Mediation and Conciliation Rules agreed by the parties. If mediation does not resolve the dispute within sixty (60) days, either party may initiate arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India, with the seat of arbitration in Nagpur, Maharashtra.

This dispute resolution clause does not prevent either party from seeking urgent injunctive or interim relief from a competent court where necessary to protect confidential information, PHI, or intellectual property.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Subject to the dispute resolution clause above, the courts in Nagpur, Maharashtra, India shall have exclusive jurisdiction over any matters not resolved through arbitration.

16. Changes to These Terms

We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised date. For material changes affecting existing engagements, we will notify affected clients directly where practicable.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

17. Contact Us

For questions about these Terms, email info@alinto.tech or write to: 1st Floor, Plot No. 06, Katol Road, Falke Layout, Kolbaswami Nagar, Akar Nagar, Nagpur, Maharashtra 440013.